About Us

THE COMPANY

Troy Mar­shall has been a roof­ing and sid­ing pro­fes­sion­al since the ear­ly 1970s. While work­ing for oth­er roof­ing com­pa­nies, Troy found that he enjoyed the sat­is­fac­tion he received from help­ing cus­tomers real­ize their home improve­ment dreams. With the desire to make a career of help­ing home­own­ers and the deter­mi­na­tion to build his own com­pa­ny cen­tered on cus­tomer ser­vice, Troy formed Mar­shall Roof­ing in 1980. Through­out the years, pro­vid­ing the high­est lev­el of cus­tomer ser­vice and 100% home­own­er sat­is­fac­tion have been the dri­ving prin­ci­ples of Mar­shall Roof­ing. Troy con­tin­ues to oper­ate his com­pa­ny based upon the age-old con­cepts that the cus­tomer is always right, and that each and every home­own­er deserves to receive good val­ue for their mon­ey. For the past 20 years, Mar­shall Roof­ing has main­tained the top rat­ing from the non-prof­it Wash­ing­ton Con­sumers’ CHECKBOOK for qual­i­ty, based upon cus­tomer reviews. Mar­shall Roof­ing is also high­ly rat­ed on Angie’s List, and has earned their Super Ser­vice Award SIX con­sec­u­tive years! Mar­shall Roof­ing con­tin­ues to have the high­est num­ber of con­sumer reviews for both of these sites so you can feel com­fort­able in know­ing that these rat­ings are not based upon just one or two favor­able expe­ri­ences – but hun­dreds.

THE DIFFERENCE 

There are dozens of roof­ing con­trac­tors in the region that you could choose. Why entrust your home improve­ment project to Mar­shall? One rea­son is Mar­shall Roofing’s com­mit­ment to cus­tomer sat­is­fac­tion.

Troy and the entire Mar­shall team under­stand that you are plac­ing your largest per­son­al invest­ment in Mar­shall Roofing’s hands, and they tru­ly want you to be hap­py with the results.

Troy does not want you to be a cus­tomer only once – he strives to build a rela­tion­ship that will make you want to be a cus­tomer for life. Per­haps the biggest rea­son, though, is the fact that 70% of Mar­shall Roofing’s new cus­tomers come not through adver­tis­ing – but through refer­rals from exist­ing cus­tomers. Troy’s cus­tomers are so hap­py with the job that has been done, that out of every ten new cus­tomers that come to Mar­shall Roof­ing, sev­en of them were referred by sat­is­fied home­own­ers.


I have been a roof­ing, sid­ing, and win­dows pro­fes­sional since the ear­ly 1970s. In my ear­ly years as an esti­ma­tor, I real­ized how much I loved the joy I received from clients who were hap­py with my crafts­man­ship. This made me want to begin my own com­pany. I want­ed a com­pany that focused on cus­tomer ser­vice.

In 1980 I cre­ated Mar­shall Roof­ing, Sid­ing, & Win­dows. My dream was to cre­ate the best exte­rior home ren­o­va­tion busi­ness cen­tered on cus­tomer ser­vice offer­ing three val­ues.

These val­ues include: con­cern for the cus­tomer, offer­ing the cus­tomer the best prod­ucts, and giv­ing the cus­tomer the best price for the high qual­ity prod­ucts. These val­ues have also become a sta­ple in our com­pany over the last 35 years.

They are the rea­son our busi­ness has pri­mar­ily grown from refer­rals. Entrust­ing a com­pany into your home is a very impor­tant deci­sion. Please note that we are grate­ful you thought high­ly enough of our com­pany to want to know more. If you have any ques­tions, please give us a call or send us an email today.”

THE TEAM 

One of the keys to Mar­shall Roofing’s suc­cess is the sta­bil­i­ty of its team. Unlike many roof­ing con­trac­tors, Mar­shall Roof­ing offers a retire­ment pro­gram to its 45 employ­ees – which may explain why many team mem­bers have been with Troy for over 20 years. All of Troy’s roofers are Cer­tain­Teed® Mas­ter Shin­gle Appli­ca­tors™ and share the same com­mit­ment to pro­vid­ing only the high­est lev­el of cus­tomer ser­vice to Mar­shall Roof­ing cus­tomers.

Meet Our Talented Team Members

Annette Dunbar

Office Man­ag­er

Chris Butler

Vice Pres­i­dent

Esti­ma­tor

Doug McCleaf

Senior Esti­ma­tor

Matt Marshall

Esti­ma­tor

Troy Marshall II

Oper­a­tions Man­ag­er