Marshall Roofing is Hiring: Service Coordinator

Ser­vice Coor­di­na­tor


Who we are:


Mar­shall Roof­ing, Sid­ing & Win­dows has been ser­vic­ing VA & MD cus­tomers for 40 years and con­tin­ue to grow each year.  We are a top roof­ing, sid­ing, win­dows, doors, and gut­ters com­pa­ny locat­ed in Lor­ton, VA.  We are also one of the few roof­ing com­pa­nies that offer roof repair ser­vices and light car­pen­try work.  We take pride in pro­vid­ing the high­est lev­el of cus­tomer ser­vice and thrive to give 100% home­own­er sat­is­fac­tion con­sis­tent­ly.  We are an A+ rat­ed com­pa­ny with BBB, Angie’s List, Wash­ing­ton Con­sumers’ Check Book.  We offer com­pet­i­tive pay, 2 weeks’ vaca­tion, medical/dental ben­e­fits, 401K plans.



What we are look­ing for:


Mar­shall Roof­ing, Sid­ing & Win­dows is look­ing for a strong, com­mit­ted, pas­sion­ate indi­vid­ual to help with our busy Ser­vice Depart­ment.  If you have a “get it done” atti­tude and have the dri­ve to help cus­tomers and find solu­tions to every prob­lem, you may be the one that we are look­ing for.  We want some­one who goes above and beyond assigned tasks and is com­mit­ted to sup­port­ing the Ser­vice Man­ag­er with dai­ly tasks. 




  • Office Hours: Mon­day-Fri­day 7–4pm
  • Must be avail­able as a back to answer calls after work hours and week­ends
  • Min­i­mum 1 year of proven cus­tomer ser­vice expe­ri­ence (Con­struc­tion or Roof­ing expe­ri­ence pre­ferred)
  • Reports to work on time and noti­fies super­vi­sor of time need­ed 30 days in advance
  • Abil­i­ty to meet dead­lines
  • Great time man­age­ment and prob­lem-solv­ing skills
  • Must have exquis­ite atten­tion to detail and orga­ni­za­tion­al skills
  • Must have the pas­sion to assist peo­ple with gen­uine inter­est and con­cern
  • Must pos­sess the abil­i­ty to com­mu­ni­cate pos­i­tive­ly and clear­ly with inter­nal and exter­nal cus­tomers
  • Must pos­sess the abil­i­ty to mul­ti-task and type at least 50 words per minute
  • Pro­fi­cient in MS Office (Out­look, Excel, Word)
  • Per­forms oth­er duties as assigned


Admin­is­tra­tive Func­tions:

  • Pri­ma­ry in answer­ing phones calls and sched­ul­ing repair/new roof­ing esti­mates
  • Sched­ules repair jobs and war­ran­ty calls
  • Enters prospects, leads and customer’s infor­ma­tion accu­rate­ly into Mar­ket­Sharp soft­ware
  • Cre­ate job fold­ers and inputs appoint­ments in Mar­ket­Sharp soft­ware and Out­look Cal­en­dar
  • Maintains/organizes job fold­ers and file fold­ers when jobs have been com­plet­ed
  • Gath­ers week­ly job files for pay­roll
  • Process­es cus­tomer pay­ments
  • Fol­lows-up with cus­tomers regard­ing pay­ments


Back-up Duties to the Ser­vice Man­ag­er:

  • Com­mu­ni­cates with cus­tomers when changes/delays occur in the sched­ul­ing cal­en­dar
  • Inputs pro­pos­als in Mar­ket­Sharp soft­ware and sends to cus­tomer
  • Orders job mate­ri­als need­ed for repairs


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