Letter from our Customer in Fairfax, VA about a Recent Roofing, Skylight and Gutters Installation

 

 

 

 

 

Review in text: 

We used Mar­shall roof­ing in the past and for rou­tine repairs so when we finally needed a full roof replace­ment they were the com­pany of choice. The job included a new roof, replace­ment of sky­lights, and installing over­sized gut­ters and down­spouts. From start to fin­ish the process was highly orga­nized and pro­fes­sional, from ini­tial esti­mate to final inspec­tion. Matt Mar­shall was excel­lent in pro­vid­ing the esti­mate for the work and very detailed in his expla­na­tions of what was involved and the var­i­ous options avail­able. He took time to answer all ques­tions and issues we raised and made clear he was the point of con­tact through­out the entire project. He vis­ited the site sev­eral times dur­ing the project to make sure all was going well and answer any addi­tional ques­tions. The roof­ing crew led by Rodolpho was excel­lent, on time, very pro­fes­sional and always care­ful in pro­tect­ing the area sur­round­ing the home. The crew clearly worked well together and the coor­di­na­tion showed. A sep­a­rate gut­ter team (Daren and Chad) reviewed the instal­la­tion process with us and answered all ques­tions before they did the instal­la­tion, which again was done exactly as spec­i­fied. Daren showed us the fin­ished work before he left to make sure we were sat­is­fied. We also had a final inspec­tion done by Robert on the com­pleted roof and Kenny (and his crew-member Matt) on the gut­ters. All were very thor­ough. The office staff was equally pro­fes­sional and respon­sive. Annette, Car­rie and Roda­lyn kept in reg­u­lar con­tact to make sure we knew the sta­tus of sched­ules and next steps and were sat­is­fied with the work. First rate. In sum, the entire Mar­shall team was excel­lent from start to fin­ish and also a plea­sure to work with. We give them the high­est marks and recommendation.   

 

Fair­fax, VA Octo­ber 2019

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