Archive for June, 2019

Sum­mer Intern/Administration Help

Who we are:

Mar­shall Roof­ing, Sid­ing & Win­dows has been ser­vic­ing VA & MD cus­tomers for 40 years and con­tinue to grow each year.  We are a top roof­ing, sid­ing, win­dows, doors, and gut­ters com­pany located in Lor­ton, VA.  We are also one of the few roof­ing com­pa­nies that offer roof repair ser­vices and light car­pen­try work.  We take pride in pro­vid­ing the high­est level of cus­tomer ser­vice and thrive to give 100% home­owner sat­is­fac­tion con­sis­tently.  We are an A+ rated com­pany with BBB, Angie’s List, Wash­ing­ton Con­sumers’ Check Book. 

What we are look­ing for:

Mar­shall Roof­ing, Sid­ing & Win­dows is look­ing for part-time sum­mer help with admin­is­tra­tive duties for our Roof­ing and Ser­vice Divi­sion.  If you have the skillset to pro­vide excel­lent cus­tomer ser­vice, answer phones and process paper­work, we want to see if you are a great fit with our team.  This posi­tion has the poten­tial to be part time to full time with the right candidate.      

Expec­ta­tions:

• Must be extremely detail-oriented and organized
• Pos­sess strong inter­per­sonal and com­mu­ni­ca­tion skills
• Must be reli­able, moti­vated and a self-starter
• Pro­fi­cient in Microsoft Office Suite
• Able to work a flex­i­ble sched­ule of 20–30 hours per week

Job Respon­si­bil­i­ties:

• Answer incom­ing phone calls
• Sched­ule roof replacement/repair appointments
• Follow-up with cus­tomers regard­ing appointments/rescheduling
• Cre­ate and file fold­ers for Roof­ing and Ser­vice Division
• Cre­ate and mail Thank You cards to customers
• Process credit card payments
• Other duties as assigned

Email your resume to rodalyn@marshallroofing.com

Ser­vice Manager

Who we are:

Mar­shall Roof­ing, Sid­ing & Win­dows has been ser­vic­ing VA & MD cus­tomers for 40 years and con­tinue to grow each year.  We are a top roof­ing, sid­ing, win­dows, doors, and gut­ters com­pany located in Lor­ton, VA.  We are also one of the few roof­ing com­pa­nies that offer roof repair ser­vices and light car­pen­try work.  We take pride in pro­vid­ing the high­est level of cus­tomer ser­vice and thrive to give 100% home­owner sat­is­fac­tion con­sis­tently.  We are an A+ rated com­pany with BBB, Angie’s List, Wash­ing­ton Con­sumers’ Check Book.  We offer com­pet­i­tive pay, 2 weeks’ vaca­tion, medical/dental ben­e­fits, 401K plans, and monthly bonus incentives. 

What we are look­ing for:

Mar­shall Roof­ing, Sid­ing & Win­dows is look­ing for a self-motivated, com­mit­ted, pas­sion­ate leader to man­age our busy Ser­vice Depart­ment.  If you have a “get it done” atti­tude and have the drive to find a solu­tion to every prob­lem, you may be the one that we are look­ing for.  We want some­one who builds trust, val­ues oth­ers, fos­ters inno­va­tions, focuses on the cus­tomer, col­lab­o­rates with oth­ers, and solves prob­lems cre­atively.  We need a per­son who leads divi­sion growth, sets division’s tone and culture. 

Expec­ta­tions:

• Office Hours: Monday-Friday 7-4pm
• Must be avail­able to answer calls after work hours and weekends
• 50–60 hours per week dur­ing busy season
• Asso­ciates or Bachelor’s Degree required
• Min­i­mum 3 years of proven expe­ri­ence (Con­struc­tion or Roof­ing experience)
• Reports to work on time and noti­fies super­vi­sor of time needed 30 days in advance
• Abil­ity to meet deadlines
• Great time man­age­ment and problem-solving skills
• Must have exquis­ite atten­tion to detail and orga­ni­za­tional skills
• Must have the pas­sion to assist peo­ple with gen­uine inter­est and concern
• Must pos­sess the abil­ity to com­mu­ni­cate pos­i­tively and clearly with staff and customers
• Must pos­sess the abil­ity to multi-task and type at least 50 words per minute
• Pro­fi­cient in MS Office (Out­look, Excel, Word) and QuickBooks
• Per­forms other duties as assigned

Man­age­ment Functions:

• Man­ages and leads Ser­vice Divi­sion towards success
• Man­ages Ser­vice techs’ time/attendance
• Con­ducts weekly ser­vice meet­ings and monthly safety meet­ings with staff
• Cre­ate policies/procedures and sys­tems to track cus­tomer sat­is­fac­tion and monthly reports to track job profitability
• Iden­ti­fies and resolves issues promptly
• Ensures Ser­vice Division’s sched­ule is fol­lowed daily and prop­erly scheduled
• Com­mu­ni­cates with cus­tomers and staff of sched­ule changes/delays
• Review/inputs pro­pos­als in Mar­ket­Sharp soft­ware and sends to customer
• Orders job mate­ri­als needed for repairs
• Respon­si­ble for Ser­vice Division’s Accounts Receivables
• Ensures all invoices/payments are accu­rately entered into Quick­Books and sent to cus­tomer after job completion

Human Resources Functions:

• Recruits/hires ser­vice techs/administrative staff
• Con­ducts back­ground checks
• Processes on-boarding paperwork
• Com­piles and audits weekly payroll
• Tracks monthly bonuses

Admin­is­tra­tive Functions:

• Sched­ules repair jobs and war­ranty calls
• Enters prospects, leads and customer’s infor­ma­tion accu­rately into Mar­ket­Sharp software
• Assists in answer­ing phones calls and sched­ul­ing estimates

Email your resume to rodalyn@marshallroofing.com

Ser­vice Coordinator

Who we are:

Mar­shall Roof­ing, Sid­ing & Win­dows has been ser­vic­ing VA & MD cus­tomers for 40 years and con­tinue to grow each year.  We are a top roof­ing, sid­ing, win­dows, doors, and gut­ters com­pany located in Lor­ton, VA.  We are also one of the few roof­ing com­pa­nies that offer roof repair ser­vices and light car­pen­try work.  We take pride in pro­vid­ing the high­est level of cus­tomer ser­vice and thrive to give 100% home­owner sat­is­fac­tion con­sis­tently.  We are an A+ rated com­pany with BBB, Angie’s List, Wash­ing­ton Con­sumers’ Check Book.  We offer com­pet­i­tive pay, 2 weeks’ vaca­tion, medical/dental ben­e­fits, 401K plans.

What we are look­ing for:

Mar­shall Roof­ing, Sid­ing & Win­dows is look­ing for a strong, com­mit­ted, pas­sion­ate indi­vid­ual to help with our busy Ser­vice Depart­ment.  If you have a “get it done” atti­tude and have the drive to help cus­tomers and find solu­tions to every prob­lem, you may be the one that we are look­ing for.  We want some­one who goes above and beyond assigned tasks and is com­mit­ted to sup­port­ing the Ser­vice Man­ager with daily tasks. 

Expec­ta­tions:

• Office Hours: Monday-Friday 7-4pm
• Must be avail­able as a back to answer calls after work hours and weekends
• Min­i­mum 1 year of proven cus­tomer ser­vice expe­ri­ence (Con­struc­tion or Roof­ing expe­ri­ence preferred)
• Reports to work on time and noti­fies super­vi­sor of time needed 30 days in advance
• Abil­ity to meet deadlines
• Great time man­age­ment and problem-solving skills
• Must have exquis­ite atten­tion to detail and orga­ni­za­tional skills
• Must have the pas­sion to assist peo­ple with gen­uine inter­est and concern
• Must pos­sess the abil­ity to com­mu­ni­cate pos­i­tively and clearly with inter­nal and exter­nal customers
• Must pos­sess the abil­ity to multi-task and type at least 50 words per minute
• Pro­fi­cient in MS Office (Out­look, Excel, Word)
• Per­forms other duties as assigned

Admin­is­tra­tive Functions:

• Pri­mary in answer­ing phones calls and sched­ul­ing repair/new roof­ing estimates
• Sched­ules repair jobs and war­ranty calls
• Enters prospects, leads and customer’s infor­ma­tion accu­rately into Mar­ket­Sharp software
• Cre­ate job fold­ers and inputs appoint­ments in Mar­ket­Sharp soft­ware and Out­look Calendar
• Maintains/organizes job fold­ers and file fold­ers when jobs have been completed
• Gath­ers weekly job files for payroll
• Processes cus­tomer payments
• Follows-up with cus­tomers regard­ing payments

Back-up Duties to the Ser­vice Manager:

• Com­mu­ni­cates with cus­tomers when changes/delays occur in the sched­ul­ing calendar
• Inputs pro­pos­als in Mar­ket­Sharp soft­ware and sends to customer
• Orders job mate­ri­als needed for repairs

Email your resume to rodalyn@marshallroofing.com

Lead Carpenter/Window Installer

We are look­ing to add another car­pen­ter with expe­ri­ence as a win­dow installer to our team. This car­pen­ter would be based out of our Man­as­sas or Lor­ton Office depend­ing on where they live. We work all over North­ern Vir­ginia and Mary­land. Com­pany vehi­cle will be pro­vided. Mar­shall Roof­ing is a smoke free com­pany. Smok­ing on job sites or dur­ing work hours is prohibited.

Under the direc­tion of the Ser­vice Man­ager the Lead Car­pen­ter is respon­si­ble for iden­ti­fy­ing and cre­at­ing scope of work to fix and repair minor roof­ing & remod­el­ing issues (includ­ing sid­ing & windows).

KNOWLEDGE, SKILLS, AND ABILITIES:
• High School Diploma or GED equiv­a­lent required.
• Min­i­mum 5 years in the con­struc­tion indus­try.
• Must have demon­strated skills in car­pen­try and/or roof­ing.
• Must have a valid Driver’s License.
• Must have the abil­ity to do minor dry­wall repairs, fram­ing, minor roof­ing repairs and inte­rior repairs.
• Must have the abil­ity to learn, under­stand and apply new tech­nol­ogy.
• Must pos­sess the abil­ity to com­mu­ni­cate pos­i­tively and clearly with super­vi­sor, staff and customers.

ESSENTIAL FUNCTIONS:
• Fol­lows daily sched­ule.
• Reports out job and mate­r­ial costs daily.
• Reports any cus­tomer con­cerns to Ser­vice Man­ager.
• Fol­lows all safety and secu­rity stan­dards and pro­ce­dures out in the field.
• Accu­rately iden­ti­fies issue, cre­ates scope of work and pro­vides that solu­tion to the home­owner.
• Cre­ates accu­rate esti­mates and ensures cus­tomer receives the com­pleted esti­mate no more than 24 hours later.
• Reports to work on time and noti­fies super­vi­sor of time needed 30 days in advance.
• Attends all sched­uled staff meet­ings.
• Per­forms other duties as assigned.

WORKING CONDITIONS:
Must have the abil­ity to bend and lift up to 50lbs. Must be able to stand for long peri­ods of time; Will have expo­sure to loud out­side sounds and expo­sure to hot, humid, cold and some­times rainy weather; some phys­i­cal exer­tion that includes climbing.

Please email your resume to rodalyn@marshallroofing.com. 

“Take me out to the ball­game.” Our expert roofers, esti­ma­tors and office staff took time to bond over a game and peanuts. Work hard, play hard! What a great time we had watch­ing a great game, and the Nation­als win­ning was the icing on the cake. Cel­e­brat­ing 39 years of roof­ing! We are so happy to be not only a close team that works hard to be the top in the area, but fam­ily. And we thank all of our cus­tomers who entrust us with their homes! Be sure to stick with this win­ning team of contractors! 

We pride our selves on being knowl­edge­able in the field of exte­rior home improve­ments. We have been in the North­ern Vir­ginia and Mary­land, DC Metro area since 1980! We offer details for our clients to edu­cate them on what to expect with no pres­sure sales and infor­ma­tive answers to  every­day ques­tions! A com­mon ques­tion is “How do I know when I need a new roof.” As many in the area have dealt with high pres­sure sales peo­ple who try to sell prod­ucts that you do not need! Here is what you need to know about when it may be time for you to replace your roof. 

1. It is 20 years old. We rec­om­mend hav­ing some­one come out for a free esti­mate if your roof is over 20 years old. We can assess the roof, and give an esti­mate on how many more years your roof should last at the cur­rent condition. 
2. You have moss/algae grow­ing on the roof. Moss grows on moist areas and can be an indi­ca­tion that there is hid­den mois­ture under the shin­gles, and it can cause the shin­gles to lift and cre­ate more mois­ture and cause for a weaker roof. 
3. Raised, dam­aged, cracked, miss­ing or curled shin­gles are all indi­ca­tors that the roof is dete­ri­o­rat­ing. Some­times these issues can be repaired, but it def­i­nitely should be addressed. 
4. Water leaks inside the home are a sign that there is an issue with the roof that should be addressed. 
5. Warped wood and soft patches in the roof show that there are issues with the wood beneath the roof­ing, and is a sign that the roof needs replacement. 
6. Ridge Vent dam­age and leaks are a sign that there are issues with the roof that need to be taken care of. 

We are so excited that the month of June has brought us two anniver­saries. Troy II and Matt Mar­shall are the sons of Troy Mar­shall, Pres­i­dent of Mar­shall Roof­ing, Sid­ing and Win­dows. In the sum­mer of 2000 Troy II and Matt began to learn the busi­ness, and work along­side their father. They con­tin­ued to grow in their careers and their edu­ca­tion! They are two suc­cess­ful employ­ees that believe in hard work and ded­i­ca­tion. They are hap­pily con­tin­u­ing the legacy their father cre­ated in Mar­shall Roof­ing, Sid­ing in Win­dows in 1980! They believe in hon­est prod­ucts, happy cus­tomers, and mak­ing sure the work is done cor­rectly! We are so proud of the growth in each of them. Thank you so much for all that you do! We look for­ward to many years to come! 

Sum­mer June 2019

Mar­shall Roof­ing, Sid­ing & Windows     7220 Tele­graph Square Drive       Lor­ton, VA 22079     8561 Sud­ley Road  Man­as­sas, VA 20110     www.marshallroofing.com 703–550-0055   Thanks to cus­tomers like you, we are again rated top roof­ing, sid­ing and win­dows con­trac­tors in the annual Best of Nova issue from North­ern Vir­ginia Mag­a­zine. Be sure to pick up your copy where Mar­shall Roof­ing, Sid­ing and Win­dows is featured! Avail­able Now!   Reviews   We have an awe­some client base, and we thank you so much! We appre­ci­ate every let­ter, email, and review! We need your help! Leave a review to help spread the word about Mar­shall Roofing!   Yelp Review Google Review WCB (sub­scrip­tion required) Angie’s List (sub­scrip­tion required)   Sum­mer To Do List We are so excited for the warmer weather! And with warmer weather, out­doors we go! Check out ideas on sum­mer DIY projects for your home!   Mar­shall Blog     On-Site With Marshall We care about our clients and our prod­ucts! Below is a recent roof replacement.   A very happy birth­day and Happy Mar­shall Roof­ing Anniver­sary to Annette! Above is the staff party for Annette, Office Man­ager at the Lor­ton office, who recently had a birth­day! Annette joined Mar­shall Roof­ing, Sid­ing and Win­dows 17 years ago! We send her so many hugs and well wishes! If you speak with her remem­ber to tell her happy belated birth­day and Anniversary!   We are Hiring!   Mar­shall Roof­ing, Sid­ing & Win­dows is hiring! We are look­ing for a ded­i­cated Ser­vice Manager/Coordinator. To apply, or for more infor­ma­tion please email jobs@marshallroofing.com! ‌ ‌ ‌ ‌ ‌ Our objec­tive is to pro­vide our cus­tomers with the high­est qual­ity roof­ing, sid­ing, win­dows, gut­ters and entry door work in the North­ern Vir­ginia & Mary­land areas by offer­ing expe­ri­ence, effi­ciency, high qual­ity prod­ucts, cus­tomized projects and the best cus­tomer ser­vice. Our goal is 100% cus­tomer satisfaction.   Copy­right © 2019. All Rights Reserved.